Hope Twilly

Return Conditions:

To be eligible for a return, please ensure that the following conditions are met:

1. Pristine Condition: The items being returned must be in pristine, unused, and undamaged condition. They should be in the same condition as when you received them.
2. Tags Attached: All original tags, labels, and packaging must be intact and attached to the items. This includes any hangtags, price tags, and brand labels.
3. Unworn and Unwashed: Clothing items should not have been worn or washed. Please ensure that there are no stains, odors, or signs of wear on the garments.

Return Process:

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team within 48 hours of receiving your order to request a return. You can contact us via [contact methods, such as email or phone].
2. Provide Information: When contacting us, please provide your order number and a brief explanation of why you want to return the items. This information will help us process your return more efficiently.
3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the items.
4. Package the Items: Pack the items securely in their original packaging, if possible, to prevent damage during transit. Include a copy of your order confirmation or receipt inside the package.
5. Shipping: You will be responsible for the cost of return shipping, unless the return is due to an error on our part. We recommend using a trackable and insured shipping method for your return.
6. Processing: Once we receive the returned items and verify that they meet our return conditions, we will process your refund or exchange as per your preference.

Refunds:

Refunds will be issued to the original payment method used for the purchase. Please allow 20 days for the refund to be processed and reflected in your account.

Return Conditions:

To be eligible for a return, please ensure that the following conditions are met:

1. Pristine Condition: The items being returned must be in pristine, unused, and undamaged condition. They should be in the same condition as when you received them.

2. Tags Attached: All original tags, labels, and packaging must be intact and attached to the items. This includes any hangtags, price tags, and brand labels.

3. Unworn and Unwashed: Clothing items should not have been worn or washed. Please ensure that there are no stains, odors, or signs of wear on the garments.

Return Process:

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team within 48 hours of receiving your order to request a return. You can contact us via [contact methods, such as email or phone].

2. Provide Information: When contacting us, please provide your order number and a brief explanation of why you want to return the items. This information will help us process your return more efficiently.

3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the items.

4. Package the Items: Pack the items securely in their original packaging, if possible, to prevent damage during transit. Include a copy of your order confirmation or receipt inside the package.

5. Shipping: You will be responsible for the cost of return shipping, unless the return is due to an error on our part. We recommend using a trackable and insured shipping method for your return.

6. Processing: Once we receive the returned items and verify that they meet our return conditions, we will process your refund or exchange as per your preference.

Refunds:

Refunds will be issued to the original payment method used for the purchase. Please allow 20 days for the refund to be processed and reflected in your account.

4 hours express delivery only in Dubai - 15 AED - Cut off 6PM

Next Day delivery on all Emirates - FREE - Cut off 2PM

Worldwide 3 - 5 days - FREE for orders above 300 AED